## Broadband Technical Support

Need help? Use the Help Center to submit and track support requests. Use the cOS Portal to view your system and manage access.

## Get support in four easy steps

Submit and track tickets

Select the relevant

request type

Complete the form and

submit your ticket

Track updates under

"View all requests"

## FAQs for technical support

Getting started

#### How do I access the broadband Help Center?

[Sign in](https://support.broadband.harmonicinc.com/) using your Harmonic Okta credentials.

#### I can’t log in. What should I do?

Contact your organization’s **Customer Manager** (cOS Portal admin). They can help with access and password resets.

#### How do I reset my password?

Password resets are handled by a **Customer Manager** in your organization via user management in cOS Portal (reset password).

Account settings

#### How do I change my security question?

Log in to your [Harmonic Okta dashboard](https://harmonicinc.okta.com/app/UserHome), go to settings, and edit the forgotten password question. It’s required for password recovery.

#### How do I change language or time zone?

In the Help Center, open your profile (top right) → **Profile**, then update language and time zone preferences.

Support tickets

#### How do I create a support ticket?

In the Help Center, select the relevant portal, choose the request type, complete the form fields, and submit.

#### How do I onboard a new user?

A **Customer Manager** can invite users for your organization in the cOS Portal. Personal email addresses are not allowed (organization email only).

#### How do I view my open tickets or past requests?

In the Help Center, click **View all requests**, or open your profile menu → **Requests**.

## Contact support

If you can't access the Help Center or need assistance, contact support:

Phone: [+1 (833) 817-7030](tel:+18338177030)

Email: [cos-support@harmonicinc.com](mailto:cos-support@harmonicinc.com)

## Take your technical support further

Our teams can support you in many ways.

###### **Broadband Global Services**

###### Our team can make it easy for you to manage your cable delivery network so that you can focus on growing your business.

[Learn More](/content/broadband/services/index.html)